These terms and conditions outline Qavali’s procedures and policies. For information about data protection and your privacy, please refer to the Privacy Notice.
1. Confirmation of Reservation Policy
Reservations can be made with Qavali online (via the website), and in person at the restaurant.
Qavali does the following to confirm a guest reservation:
(1) Send email confirmation upon booking
(2) Send a second email the day before the reservation, to reconfirm
(3) Contact guests (with the contact details provided) who have not confirmed to the above
If after the above attempts, the reservation remains unconfirmed, we may give the booked table away.
- Cancellation and No-Show Policy
If you need to make a cancellation, or amend your existing reservation, we kindly ask that you do so at least 24 hours beforehand. This is so Qavali can manage its service and busy footfall.
For no-shows and late cancellations (cancellations made less than 24 hours in advance), you will be subject to a charge of £10 per person. This will be applied to the payment card on file.
Please note, tables will be held for up to 15 minutes, from the time it is booked (before a chargeable cancellation).
- Requested Booking Policy
Please be aware that ‘requests’ are treated as enquires only, and not confirmation of reservations at Qavali.
For any reservations where we are fully booked at your requested time, we can keep your details on file, until the reservation date. If we receive a cancellation for your selected time and date, we can contact you and ask if you would like to confirm your reservation with Qavali.
Please note, we will try to accommodate any seating requests; but we cannot guarantee a specific area of the restaurant for you.
For further information, please contact Qavali’s dedicated team, on site.
- COVID-19 Statement
Qavali prioritises the health and safety of every team member and guest, and is committed to following government guidelines and advice, to reduce the spread of COVID-19.
The restaurant has implemented a number of processes and measures, for your peace of mind and assurance. This includes adequate cleaning and hygiene practises, the use of PPE equipment where necessary, and restriction of any individuals entering the restaurant premises, who present symptoms of COVID-19.
If you are experiencing symptoms of COVID-19, please refrain from visiting the restaurant, until it is safe for you and your guests to do so. If you arrive at the restaurant with clear symptoms, we are obliged to ask you to leave until you have recovered; and thank you for your patience and co-operation.
Please notify us of any guests with dietary requirements and/ or allergies. Detailed information on the 14 legal allergens is available on request. We do not record information on any other allergens.
Please note, Qavali cannot guarantee that our dishes are 100% free from traces, as cross contamination can occur.
Currently, we do not allow guests to bring their own cakes, into the restaurant. For further information, please speak to a dedicated team member, on site.
Currently, we do not allow balloons or table decorations from guests, to be used in the restaurant. For further information, please speak to a dedicated team member, on site.